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Designing employee experience: How a unifying approach can enhance engagement and productivity

Winning employees’ hearts and minds

Much as designing customer experience has dominated the thinking of companies competing in today’s digital environment, organizations are now reexamining the employee experience. Recognizing the impact experience has on employee engagement and productivity, companies are taking a more comprehensive view of how to influence it. Our research shows that employee experience is an important and complex issue, requiring companies to evaluate the close connection between employees’ physical, social and cultural environments, as well as the tools and relationships they need to get work done on a daily basis.