Designing employee-centred workplace experience
In today’s world, people spend on average 40.7 hours a week at work. This is a significant part of a week and of our time. Sometimes, it extends beyond this amount of hours. The working day is all about our daily agenda concerning work duties and private matters alike: going for lunch, securing a place for a meeting with a client, transporting yourself to a meeting with a client, taking clothes to the laundry service — all the activities take up considerable time.
We were approached by client to find a solution and enhance their current application. The primary aim of the app is to create a more efficient environment, give access to all exclusive services available in a certain project. We looked for a solution that would achieve these objectives:
- improvement of functionality and usability,
- showcasing efficiently available services so that the user fully understands what and how he can use,
- creating a workplace experience that will make the user´s life simpler and more pleasurable.
We did not want to devise an application based on its previous version or merely based on our client’s requirements. We recognized an opportunity to design a product that the target users will want to use. Therefore, the end user was at the centre of our interest, and we aimed to connect with as many people using the client´s properties as possible. We had to, essentially, dive into their daily routine. Thus:
- several workshops with stakeholders were organized
- in-depth interviews were conducted
- these tools also helped us to understand the client’s business challenge
Collectively, we identified risks, set expectations and developed a common vision of the application. Following this approach, we created the experience strategy for each phase and the direction of the design process as a whole.